Mate Series Support
Support
Mate Series apps are supported by email. For questions, bug reports, purchase problems, or feature feedback, contact us with the app name and a short description of the issue.
Contact
Email: dev@hitsujilabs.com
Please include the app name, device model, iOS version, and steps to reproduce the problem when reporting a bug.
App-Specific Support
AishaMateCar companion profile, AI conversation, image generation, voice, drive memory, and iPhone sensor mode.
KotobaMateAI message drafting, recipient notes, and LINE talk file import.
SeitonMateAI brain dump organization, first five minutes, Reminders, and weekly insights.
PrezenMatePresentation rehearsal, recording, document rehearsal, AI consent, and subscriptions.
YumeMateDream journal, dream cards, dream-world images, and subscriptions.
JudgeMateAI mediation and dispute organization.
MensetsuMateAI interview practice and feedback.
OshiMateOshi profiles, calendars, tickets, spending, goods, AI announcement extraction, notifications, and event report drafting.
InteriMateRoom photo analysis, interior improvement plans, before/after concepts, and shopping lists.
ChoiceMateBinary issue SNS, A/B voting, private vote reasons, segment results, and canonical issue graphs.
LearnMateYouTube, PDF, web article, lecture audio, and memo conversion into study notes, review cards, and quizzes.
LightMateAI photo development, purpose categories, sliders, generated variations, before/after comparison, and export settings.
Purchases
In-app purchases are handled by Apple. If a purchase does not unlock immediately, open the app's Premium or Settings screen and use the restore purchase option where available. Refunds and billing changes are managed through the App Store account settings.