OshiMate Support
OshiMate is an iOS app for organizing oshi profiles, schedules, ticket deadlines, spending, goods, event memories, and AI-assisted report drafts.
Contact
Email: dev@hitsujilabs.com
For bug reports, include the device model, iOS version, app version, and steps to reproduce the issue. Do not include ticket QR codes, reservation numbers, seat numbers, payment codes, or private messages in support emails unless we specifically ask for a safer redacted sample.
AI Processing And Privacy
OshiMate can send selected announcement text, selected screenshots, selected photos, oshi profile fields, ticket/deadline notes, spending records, goods records, and event impressions to the Mate Series server only after in-app external AI consent is enabled or an AI action is explicitly started.
- AI output is used for app functionality such as extracting schedule candidates, payment deadlines, spending candidates, secretary answers, and report drafts.
- AI results are candidates. Please confirm official announcements, ticket vendor information, venue details, and payment deadlines before acting.
- AI request contents such as announcement text, screenshots, photos, ticket fields, and event records are not intentionally stored by OshiMate.
- Data is not used for advertising tracking.
Notifications
OshiMate can schedule local reminders for application deadlines, payment deadlines, and event preparation. When privacy settings are enabled, notification text uses generic wording and hides oshi names, venue names, seats, amounts, and ticket details.
Subscriptions
Basic and Pro unlock monthly AI usage for announcement organization, report drafting, spending review, secretary answers, and photo memory creation. Basic includes 70 AI units per month and Pro includes 200 AI units per month. In-app purchases are processed by Apple. Use Restore Purchase inside the app if an active subscription is not reflected immediately, and manage or cancel subscriptions from your Apple ID subscription settings.
Scope
OshiMate is not affiliated with artists, agencies, venues, fan clubs, ticket vendors, SNS services, or EC sites. It does not sell tickets, guarantee lottery results, verify official information, post to SNS, or manage exchanges between users.
App Review Demo
No account login is required. To verify the core flow, create one oshi profile, paste fictional announcement text, review extracted schedule/deadline/spending candidates, save an event, add spending, create an event record, and generate a report draft after enabling external AI consent if needed.